Terms & Conditions
1. General Information
Owra is operated by BV Cloud 9 Bio-Based Creations, located at Guido Gezellelaan 108, 8800 Roeselare, Belgium.
Our products are intended for external use only. Please read all product labels and instructions carefully before use. If you experience irritation or any adverse reaction, discontinue use immediately and consult a healthcare professional.
2. Product Information
We strive to ensure that all product descriptions, images and information on this website are accurate and up to date. However, slight variations in packaging or appearance may occur.
All information provided on this website is for informational purposes only and should not be considered medical advice.
3. Orders and Payments
All prices on this website are listed in EUR (€).
Orders will only be processed after payment has been successfully completed. We reserve the right to refuse or cancel any order in case of suspected fraud, incorrect pricing, or product availability issues.
4. Shipping and Delivery
We currently ship to countries within the European Union.
Delivery times are estimates and may vary depending on location and shipping provider. Owra cannot be held responsible for delays caused by carriers, customs procedures, or circumstances beyond our control.
5. Returns and Refunds
For hygiene and safety reasons, we do not accept returns on opened or used products.
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at info@owra.be. We will review the issue and assist you with an appropriate solution.
6. Liability
Owra is not liable for misuse of products or for allergic reactions resulting from ingredients. We strongly recommend performing a patch test before full application of any skincare product.
7. Privacy
Your personal data will be processed in accordance with our Privacy Policy and applicable GDPR regulations. We do not share your personal information with third parties without your consent, unless required by law.
8. Changes to Terms
Owra reserves the right to update or modify these Terms & Conditions at any time. Any changes will be published on this page.
Contact
BV Cloud 9 Bio-Based Creations
Guido Gezellelaan 108
8800 Roeselare, Belgium
Email: info@owra.be